Account management 

Active is committed to superior customer service, communication, and clear account management processes.

 
  • Dedicated Account Manager – One point of contact. To ensure our service to each key account is efficient, your personal account manager will coordinate all communication. If there are any issues or questions, please contact your account manager.

     

  • Customer care - As part of our service, you can be sure that the Active team will attend to all enquiries in a timely, professional, and courteous manner ensuring that your needs are met to your satisfaction. We are readily contactable on the free phone number and via email.

     

  • Quarterly product reviews, proactive product development, concepts that suit your business and new product notices on an ongoing basis.

     

  • Progress Meetings – Active Print and Promotions propose to hold progress meetings at least every quarter with key personnel to review progress of our partnership and address any issues that may arise.

     

  • Flexibility to meet your changing business needs.

     

  • Calendar of Events - we'll work together with you to ensure you are on top of your game and are ready for each event in time