Terms and Conditions

Prices on this web site are a guideline only and are subject to your logo, branding methods, quantity and package deals. Please give Active Print & Promotion a call to discuss.
 
We have chosen to include Free Setup and an estimate for branding in this price guide so there are no hidden costs or surprises for you.
 
All prices are exclusive of GST and freight, are in NZD and are based on suitable artwork supplied. Prices are subject to change at any time without notice.
 
Placing your order with Active Print & Promotion
Please ensure your order includes all details such as delivery dates & instructions, sizes of garments, position of logo, quantity, size of logo and any other important elements to the order. For more details see order process.

Artwork
We require finished artwork as on our artwork requirements page. Any artwork developed by Active Print & Promotion will incur charges.
Due to the nature of different branding methods, ink systems and productsurfaces, we cannot guarantee an exact or identical match to your specified colours. The colour of the item may further influence the colour of your branding.
 
Timeframes
To assist our team, please give the actual date of the function or event the product is required for. The team at Active go out of our way to achieve your delivery dates but we cannot always achieve the impossible.
Our standard lead time for local branded jobs is 10 to 15 working days subject to stock availability. Give us a call if you need our Fast Turnaround Service for tight deadlines.
The lead time for indent jobs is specified on the quotation. Lead times on indent jobs are an estimate only and Active Print & Promotion cannot be held responsible for any delays which occur outside of our control.
 
Samples

Samples maybe issued on loan. Allow 2-3 days to receive your sample freight free. All samples must be returned in original packaged condition within 14 days. After this time any items not returned or returned damaged will be invoiced to you.
If we do not currently have a sample available of a product which we have sourced for you, we can bring one in from the offshore factory. There may be a charge for this sample if you do not proceed with the order.
 
Proofs
We always send you an artwork proof and order confirmation for your approval prior to branding. For indent jobs a pre-production sample may also be provided. Please approve the proofs and pre-production samples promptly so we can proceed with production and meet your delivery dates.

Payment terms
Payment terms are payment before dispatch of goods unless by prior arrangement.
A 30% deposit is required upon confirmation of indent orders or orders over $10,000 and must be paid within 7 days. This will be invoiced on receipt of your order and balance of payment is before dispatch of goods.
 
We are happy to accept Direct Debit and business cheque.
 
Outstanding debts may be referred to our debt collection agency and we reserve the right to charge you collection costs and/or charge you default interest at the Default Rate on the amount outstanding until the actual date of actual payment of all amounts owing (including default interest).
 
Quantity delivered
While every effort will be made to deliver the exact quantity ordered Active Print & Promotion reserves the right to deliver the amount ordered plus or minus 5%, which the buyer will accept and pay for. Please note on your official order if the exact quantity is required.

Order Cancellation
Since the goods are custom branded for you, the order is not subject to cancellation or reduction after the proof is signed.

Should an order be cancelled before the proof is signed, all costs incurred by Active Print & Promotion will be invoiced to the client.
 
Reservation of Title
Ownership of goods will not pass to the buyer until payment is received in full.

The risk in any goods supplied by Active Print & Promotion to the Customer shall pass when such goods are despatched to the Customer or into custody of another party on the Customer's behalf. Active Print & Promotion shall have, without prejudice to any other rights or remedies it may have, the irrevocable right and licence to enter upon any premises occupied by the Customer to recover and retake possession of any goods which are the property of Active Print & Promotion and which are believed by Active Print & Promotion to be on the premises.

Approval of proofs
Approval of any designs, logos, artwork etc prepared by Active Print & Promotion in order to fulfil the order is the sole responsibility of the buyer and Active Print & Promotion accepts no responsibility or liability for any errors or omissions in said designs, logos artwork etc once approved by the buyer.
 
 
Intellectual Property
Ownership of any intellectual property created to fulfil the order (including but not limited to patents, designs, copyright and trade marks) remains vested in Active Print & Promotion. This notwithstanding Active Print & Promotion makes no representations as to the ability of the buyer to use or sell the goods supplied and the buyer agrees to indemnify and hold harmless Active Print & Promotion against any claim, loss or expense which Active Print & Promotion might suffer in fulfilling the order for the buyer including, but not limited to, infringement or alleged infringement of any patent, trade mark, registered design, copyright or common law right (or foreign equivalents). Where the buyer is to supply logos, artwork etc to Active Print & Promotion in order to fulfil the order, buyer warrants that it has sufficient right to said logos, artwork etc and agrees to indemnify Active Print & Promotion as aforesaid.
 
Delivery
Unless specified, freight to your address is additional. Active Print & Promotion can distribute your order to several destinations or separate your order into various quantities for you; however, a surcharge will be added to cover the extra time involved. Please discuss this with your Active Print & Promotion representative.
Active Print & Promotion will endeavour to ship in the most cost effective way to meet your delivery dates.
Active Print & Promotion is happy to expedite orders via overnight couriers; however, this may be added to the final invoice.
We work closely with our carriers to ensure best possible service and delivery times; however, some delays may occur which are outside our control and we will endeavour to work with you and the carrier to resolve these immediately.
While every effort will be made to deliver goods on time, No liability is accepted for delays occurred by circumstances beyond our control
Non-delivery of goods – Our freight service providersare invariably bound by the carriers terms and conditions. Therefore claims for non delivery of all or part of the consignment must be notified in writing within 5 working days to enable claims to be made against the carrier.
Packages damaged in transit - Claims arising from damage to packages in transit must be notified within 48 hours. Delivery sheets relating to damaged cartons should be signed and stated accordingly.
 
Accounting Fees
An accounting fee of $40.00will be charged on accounts where cheque payments are dishonoured upon presentation.

Shortages or Defects
The buyer shall notify Active Print & Promotion of any shortage or defect, in writing, within seven days of delivery. Active Print & Promotion agents are to sight and collect credited products. Active Print & Promotion reserves the right to attend the buyers' premises to investigate the complaint. Prior authorisation must be obtained before returning any goods. Under no circumstances will we accept delivery and charges from any other transport company than the transport company, which we nominate. Claims will not be accepted after 7 days.

Credit References and Provision of Related Services

You authorise us to check your credit status with any credit reference agency and/or credit referees you provide as we see fit from time to time and to pass on credit information about you to any credit reference agency at any time.

Marketing
You agree that we may:
Include a reference to Active on the bottom of product packaging or cartons.
List you on our marketing materials, including on our website and from time to time, we may send you e-mails with articles and information about our organisation and products and services that we think may be of interest to you.  You may elect not to receive such e-mails at any time by clicking the ‘unsubscribe’ link at the bottom of those e-mails or by contacting Customer Services.
In order to improve the service we provide to you, we may monitor and record calls you make to us or we make to you.
 
Consumer Act
You agree that to the extent that the Services are purchased by you for the purpose of your business, the provisions of the Consumer Guarantees Act 1993 do not apply.

Liability
We will not be liable to you, or any third party, for any loss of profit or incidental, indirect, special or consequential loss or damage.
In any event, the maximum aggregate liability of Active Print & Promotion to you arising out of any claim for loss and/or damages for any cause will under no circumstances exceed an amount equal to the total charges paid by you relating to the order giving rise to liability.


Sometimes we will not be able to fulfil our responsibilities through no fault of our own. Therefore, we are not responsible for any failure or delay to perform our obligations due to events beyond our reasonable control or failure by you to perform any of your responsibilities under this Agreement.


You agree that we should not be exposed to your business and operational risks and so you agree:
that we will not be liable for the results you achieve from your use of the Services, including any loss of profits, costs or damages related to products or services that you sell, or are unable to sell; and to indemnify us against any third party claims, damages, liabilities, costs and expenses arising out of the conduct of your business, including your use of the our products and services.

Unbranded Products Disclaimer

Active Print & Promotions cannot take responsibility for goods supplied unbranded and then branded by you or a third party organised by you.

Printing and branding of any type is a skill and takes experience.  The process and outcome can be affected by a host of variables such as humidity, temperature, product surface, ink type, solvents etc……..

It is the branders responsibility to manage all of these factors to reach a successful outcome.  Knowledge comes from training and experience and since Active Print & Promotion have no control over this, we cannot take responsibility for it.

This includes where Active Print & Promotion have sent the wrong size garments and they haven’t been checked against your order before printing.